Frequently Asked Questions

Please do not adjust the device too tightly, retract and keep the chin resting properly on the chin pad to avoid pushing the chin too high.

Make sure the electric pump is fully charged, and the pump and valve must be connected in place (Hold forward and turn the pump valve sideways to lock).

The device won't work overnight. A persistent process is required. The size, traction time, traction intensity, even method of operation can all affect the effect of traction.

In the process of stretching the spine to the normal physiological curvature, you may feel lots of or a little painful, which is normal. So we suggest that the height and tightness should be adjusted to the right position, controlling the time of use to ensure proper comfort!

In order to fully rest the spine, the pressure on the spine will be distributed to areas such as the shoulders and chest in a short period of time, which will not cause any damage to the body.

Once your return is received and inspected by a third party, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 5-10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund postage for lost, unclaimed, refused, or undelivered packages.

If a package is returned as undelivered/unclaimed, it is the customer's responsibility to follow up with the postal carrier.

If a package is returned or abandoned for refusing to pay the country's legal import tax, it is the customers responsibility and we reserve the right to refuse the refund.

Please note shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).

The restocking fee will be waived when you choose to exchange an item for a different item of equal or similar value. The product must still be in brand new and unused condition.

When dealing with personal health and rehabilitation - a product may function exactly as designed and work effectively for many patients.However individual results will vary.

We strongly suggest working with your HCP before making any purchases of medical equipment or supplies to give you the best chance of seeing a positive individual outcome

We are unable to provide a warranty or guarantee that a particular product will treat your condition or relieve your symptoms. All products sold by healingmosey have a 1-year replacement warranty against defects.

Our policy lasts for 14 days from the date of delivery. If 14 days have gone by, unfortunately, we can't offer you a return. refund. or exchange.

All returned items MUST be returned in LIKE-NEW condition with all original packaging and instructions and in the same condition that we sent them to you.

Damaged boxes, stains, pet hair, folded cards, broken seals/ plastic foiling, missing parts will not be accepted

All returns or exchanges are subject to a third-party verification process.

If you have a question about the return eligibility of a particular product please contact us by sending email to support@healingmosey.com.

To complete your return, we require a receipt or proof of purchase emailed to you when purchased.

Please do not send your purchase back to the manufacturer.

Please do not send your item without prior notification. you can notify us by emailing us at support@healingmosey.com

Orders can sometimes take 2-4 days to process after placing the order before shipping out. Please note that it can take up to 48 hours for the tracking number to show activity.

After you received an email with tracking information once your order is dispatched, you need to allow 3 to 5 business days for logistic to update their tracking record information on their system.

If you still have issues tracking your order. simply email us at support@healingmosey.com and we will be more than happy to assist and locate your order.